F.A.Q.

What are your shipping rates? 

USA: $5.00 via United States Postal Service 1st class

USA: Orders $50 and up use code: LOCAL for FREE SHIPPING

Rest of the World: $12.95 via United States Postal Service 1st class

When will my order be shipped? When will it arrive?

Generally, if the item is in stock, it will leave our warehouse 1 to 5 business days after placing your order. Note this is the ("SHIPPING TIME") estimated time for us to receive, prepare, pack and deliver your order to the courier.  This does not indicate the time it ill take for you to get the order. TRANSIT TIMES vary from 2-5 days in the USA to 2-6 weeks depending on your country and shipping method. 

What is your return/exchange policy?

-We want you to love your items. If you are not completely satisfied with your purchase you may return the item(s) within 14 days of receiving it for exchange or store credit.  Item(s) must be in their original condition and in perfect, unused condition. Shipping costs will not be refunded.

-We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund. Not Local will replace any defective item within 15 days after the delivered date on your order. After 15 days, no exchange of any kind will be issued.

All exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.

-Please note: We only process exchanges that were purchased via this online store.

-Garments purchased at any specialty stores are subject to that store return/exchange policy.

Where do I ship my exchange?

If you would like to exchange your item, please e-mail us at: not.local.la@gmail.com with your order number. We will reply with shipping instructions.

How should I ship my exchange?

Pack and seal your box securely, in the original package if possible. To be properly processed, you exchange must include the original receipt. You should ship your exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

Will my credit card be charged immediately?

Yes, we currently process our credit card transactions via Paypal and Shopify.

How do I know that my order has been shipped?

When your order has been shipped, we will send an e-mail alerting you the order is on its way.

What are my payment options?

We accept Visa, Mastercard, American Express and Discover through the PayPal and Shopify interface. 

We collect sales tax for all purchases shipped within the state of California.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. For additional information please visit this paypal page: https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Help/general/TopQuestion6-outside

Our shopping cart and website are hosted on the Shopify network.

What countries do you ship to? What about duties? 

We do offer international shipping. Your shipping rate will be calculated during the checkout process once you have entered  your shipping information. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. We are not responsible for any delays in receiving your order due to possible customs inspections.

I bought your product on eBay, is it authentic?

We suggest you shop on our website or from one of our authorized retailers. 

What is your Privacy Policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.